FAIR SUPPORT FOR DIGITAL PURCHASES
Our templates are delivered digitally. We want every customer to receive the correct files and be able to use what was purchased.
Last updated: September 28, 2026
Digital-product policy
Because digital products can be downloaded, copied or accessed immediately after payment, purchases are generally final once access has been provided. This does not affect rights that cannot be excluded under applicable consumer law.
When a refund may be available
- You were charged more than once for the same order.
- You received a different product from the one purchased.
- The file is corrupted or materially defective and we cannot provide a working replacement.
- Payment completed but access was not delivered and support cannot restore it.
- The product materially differs from its listing.
What is generally not refundable
- Change of mind after purchase or download.
- Failure to read the product description or software requirements.
- Lack of a required app, font or version stated on the listing.
- Requests based only on personal design preference.
- Files shared, redistributed or used outside the license.
How to request help or a refund
Email vividreams915@gmail.com within 14 days of purchase. Include your order number, purchasing email and a clear description or screenshot of the issue. Never send passwords or full payment-card details.
Resolution
We may first provide a replacement, corrected link or setup guidance. If an eligible issue cannot be resolved, an approved refund goes to the original payment method. PayPal and banks may require 5–10 business days to display the credit. Please contact us before opening a payment dispute so we can try to resolve the issue quickly.